FAQs
General Information
Where are you located?
Our headquarters is based in Munich, Germany, but we ship our products worldwide. We also have a branch in Manila, Philippines. Polkaducks’ products are available to be sent from there.
Shipping and Delivery
Do you ship internationally?
Yes, we ship our products worldwide.
How long does shipping take?
Shipping times vary depending on the destination. Within Germany, it typically takes 2-5 business days. International shipping can take 7-40 business days depending on location. Please check our shipping terms for more information.
How much does shipping cost?
Shipping costs depend on the destination and the weight of the package. You can find detailed shipping rates at checkout.
Orders and Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
Can I cancel or change my order?
Orders can be canceled or changed within 24 hours of placing them. Please contact our customer service team for assistance.
Collaborations and Custom Services
Do you collaborate with other businesses?
Yes, we are open to collaborations, especially with other Mama-run businesses. Please contact us for more details.
Can I get a custom book printed?
Absolutely! We offer custom book printing services. Please visit our Publishing page for more information.
Do you make custom stuffed toys?
Yes, we can create custom stuffed toys based on your specifications. Contact us via the Publishing form to discuss your ideas.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact us at orders@polkaducks.com to initiate a return.
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